Acceptance of Terms

By accessing our website, submitting a form, booking an appointment or communicating with us (including by phone or text), you agree to these Terms. 

Services

We provide flooring estimates, materials and installation. Any estimates, timelines and availability are subject to change. 

User Responsibilities 

You agree to provide accurate contact information and to use our website and communications channels lawfully. You may not misuse our systems, send harmful content, or attempt unauthorized access.

Calls, Recording and Electronic Communications (optional but common)

You consent to receive communications from us electronically (email, phone, SMS/MMS), consistent with your preferences and applicable law. Calls may be recorded for quality assurance and training where permitted by law. 

Mobile Messaging Terms of Service (SMS/MMS)

This section is included to meet mobile program requirements (A2P/industry expectations): brand/program name, support contact, opt-out instructions in bold, recurring message disclosure, and a description of the program.

A) Program/Brand Name: Raleigh Flooring LLC Mobile Messaging Program

B) Program Description: By opting in, you agree to receive SMS/MMS messages from Raleigh Flooring LLC about: Appointment reminders and scheduling updates Estimates, job/project communications, and service notifications Customer support (If separately opted in) promotional or marketing offers

C) Message Frequency: Message frequency varies based on your interactions with us (e.g., appointment confirmations, project updates). If you are opted into marketing, you may receive up to 10 messages per month

D) Costs: Message and data rates may apply.

E) Opt-Out: Reply STOP to cancel at any time.

F) Help / Customer Support: Reply HELP for help, or contact us at: support@raleighflooring.com or (919) 618-7092.

G) Carriers and Delivery: Carriers are not liable for delayed or undelivered messages.

H) Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction) or have permission of a parent/guardian to opt in.

I) Privacy: Your use of the mobile messaging program is also governed by our Privacy Policy: Privacy Policy. We do not share mobile information for marketing/promotional purposes. 

5) Limitation of Liability (basic)

If you request a password reset, your IP address will be included in the reset email.

6) Changes to Terms

We may update these Terms from time to time. Continued use of our website/services indicates acceptance of the updated Terms. 

7) Governing Law

These Terms are governed by the laws of North Carolina. Any disputes will be handles in Wake County unless otherwise required by law.